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TalkerIQ security & complianceYour customers trust you with their calls. You can trust us with them.
Your phone system carries your most sensitive conversations — payment details, health questions, deals in progress. Security and privacy are built into how TalkerIQ handles every call, text and recording, not added on later.
encryption at rest
Recordings, transcripts and customer data are encrypted in storage.
encryption in transit
Data is encrypted from the moment a call is placed to the moment it's logged.
data storage
All data is stored on servers located in the United States.
sold or reused
We do not use, sell or repurpose your data. Ever.
Is TalkerIQ HIPAA compliant?
TalkerIQ is HIPAA ready: it follows HIPAA standards for handling protected health information and offers a Business Associate Agreement (BAA) on request. It is also GDPR compliant, stores data in the United States, encrypts data with AES-256 at rest and TLS in transit, and can redact PII from transcripts.
- HIPAA
- Ready — BAA available on request
- GDPR
- Compliant
- Encryption
- AES-256 at rest, TLS in transit
- Data location
- United States
- AI training
- Not on your conversations without consent
- Documents
- DPA and BAA from team@talkeriq.com
What you're probably asking
"If we move our phones and our AI to TalkerIQ, where does our customers' data go — and who can see it?"
Fair question. Here's the short answer: your data belongs to you, it stays in the US, it's encrypted end to end, and our AI doesn't learn from your customer conversations.
Sensitive details on calls
Teammates can pause recording while card details are read out, and PII such as names, phone numbers and addresses can be redacted from transcripts.
AI trained on our conversations?
No. TalkerIQ's AI models are trained on general data sets and are never retrained on your customer conversations without your explicit consent.
Regulated industries
TalkerIQ is GDPR compliant and HIPAA ready for teams handling protected health information. Ask us for a BAA.
How we protect it
How does TalkerIQ secure every step of a call?
Encryption
Industry-standard AES-256 encryption in storage and TLS in transit for calls, texts, recordings and transcripts.
PII redaction
Names, phone numbers, addresses and similar personal details can be redacted from transcripts and AI call summaries.
Recording controls
Pause and resume call recording mid-call, and set which calls are recorded at all.
US data storage
Data is stored in the United States with world-class cloud providers that hold industry-leading certifications, controls and redundancy.
AI with boundaries
Your conversations are not used to improve or retrain the models behind our AI voice agents and AI SMS agents without your explicit consent.
Audits & testing
Regular third-party audits and penetration testing, with a team monitoring and improving our systems.
Compliance
Which compliance standards does TalkerIQ support?
GDPR compliant
Data transparency, consent, and the right to access or delete data in line with EU regulations. See our privacy policy and terms.
HIPAA ready
Standards for handling protected health information for healthcare and adjacent industries. BAAs available on request.
TalkerIQ for healthcareCalling & texting rules
Opt-out handling, Do-Not-Call sync and quiet hours across calls and texts, on by default, plus 10DLC registration support for business texting.
10DLC registrationBuyer's checklist
What should you ask any cloud phone or AI agent vendor about security?
Use this list when you evaluate providers — including us.
| Question to ask | Why it matters | TalkerIQ |
|---|---|---|
| Where is call and text data stored? | Data residency rules and customer expectations | United States |
| Is data encrypted at rest and in transit? | Recordings and transcripts contain personal data | AES-256 and TLS |
| Can you pause recording or redact PII? | Card numbers and personal details shouldn't be stored | Pause/resume and PII redaction |
| Is our data used to train AI models? | Your customers' conversations should stay yours | No, not without explicit consent |
| Will you sign a BAA or DPA? | Required for healthcare and EU data | Yes, on request |
| How are opt-outs and DNC handled? | Calling and texting rules (TCPA, carrier rules) | Opt-out handling, DNC sync, quiet hours |
You stay in control
Your data, on your terms.
- Access call logs, recordings and transcripts securely, with permissions by role
- Export or delete any data you own, on request
- Set retention policies and control data access within your organization
- Request documentation such as a DPA or BAA from our trust team at team@talkeriq.com
FAQ
Security & privacy questions
Still unsure? Talk to our team.
Reviewed by the TalkerIQ product team · Updated
Where is my data stored?
All data processed through TalkerIQ is stored on servers located in the United States.
Does TalkerIQ use my calls to train its AI?
No. TalkerIQ's AI models are trained on general data sets and do not learn from your customer conversations. Your data is never used to improve or retrain our models without your explicit consent.
Is TalkerIQ HIPAA compliant?
TalkerIQ is HIPAA ready, following standards for handling protected health information. Contact us to request a BAA.
Is TalkerIQ GDPR compliant?
Yes. TalkerIQ supports data transparency, consent, and the right to access or delete data in accordance with EU regulations.
How is data encrypted?
With industry-standard AES-256 encryption in storage and TLS in transit.
Does TalkerIQ sign a BAA for healthcare customers?
Yes. Healthcare and adjacent businesses can request a Business Associate Agreement (BAA) from team@talkeriq.com as part of using TalkerIQ for protected health information.
Can I delete or export my data?
Yes. You can request deletion or export of any data you own, and control retention policies within your organization.
Questions about security?
Our trust team can walk you through our practices or send documentation such as a DPA or BAA.