Ecommerce customer support phonePhone and text support that scales with your order volume.

Yes, once it's connected to your store or order system. It finds orders by order number, email or phone and answers with the actual status and delivery date. Without a connection it can still answer policy and product questions from its knowledge base.

TalkerIQ connects with 20+ tools and supports webhooks and an API, so order data can be looked up and conversations logged. Ask us about your platform and helpdesk in the walkthrough.

It explains your policy, checks eligibility and can start a return or exchange when your rules allow. Refunds and exceptions that need approval go to your team with the order and conversation attached.

It helps prevent them by answering pre-purchase questions instantly by phone, text or the website widget, and sending a link back to the product. Follow-up texts go only to shoppers who have opted in to hear from you.

AI agents answer many conversations at once, so a spike in order and shipping questions doesn't create a queue. You can set the AI as overflow when your support queue reaches a wait limit, and add AI capacity for the season.

Starter is $39 per user per month, or $29 billed annually. Most growing brands choose Growth ($79/user/mo) for dialers and campaigns, or Pro ($149/user/mo) with 100 AI minutes per user; high-volume brands talk to us about Enterprise. Annual billing saves up to 25%, or pay as you go. See pricing.

WISMO stands for "where is my order?" — the most common question ecommerce support teams receive by phone, text and email. TalkerIQ AI agents answer WISMO calls and texts automatically by looking up the order and replying with the status and delivery date.

Brands that also run physical stores usually give each store its own number and ring group alongside the central support line. See the retail customer service phone system for the store-side setup, which runs on the same TalkerIQ account.